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Check with seller Technical Support Analyst 1 Denver

Published date: April 3, 2022
  • Location: Denver, Colorado, United States

Care Synergy has an immediate opening for a Technical Support Analyst I.


STATUS: Full-time

SCHEDULE: Monday - Friday, 8am-5pm

PAY RANGE: $22.32 - $30.13

SUPPLEMENTAL PAY: Based on position, schedule and/or availability: Overtime


We value diversity, equity and inclusion and know it matters for our team members and our patients. We provide welcoming, supportive and inclusive care to our patients and a work environment where all team members feel respected and valued.
We support a culture of work-life balance and provide team members a free, confidential and robust benefit program designed to provide solutions to the logistical and financial problems that arise in life.
Paid Time Off (PTO/Vacation Pay/Sick Leave) and EIB (Extended Illness Bank): accrued
Seven Paid Holidays with an additional Floating Holiday
403(b) Retirement Plan with Employer Match: 50% match up to 8% of your compensation
Early Wage Access
Education Reimbursement Program
Medical and Dental Coverages with Employer Contribution: employee rates have not increased four of the last six years
Health Savings Account (HSA) with Employer Funding: Single $1,000, Family $2,000 (2022)
Basic Life and AD&D Insurance: Company Paid
Long-Term Disability: Company Paid
Flexible Spending Accounts (FSA)
Supplemental Life and AD&D (Employee, Spouse, Child(ren))
Short-Term Disability
Long-Term Care
Legal and Identity Protection
Referral and Certification Bonus Programs
Employer Assistance Programs
Employee Recognition Program

The Technical Support Analyst I position is primarily responsible for assisting employees with issues related to IT and tracking tickets within the help desk software. Inquiries may include troubleshooting user access issues, software questions, hardware issues, replace/install hardware, build/rebuild computers for distribution, and administrative tasks such as adding/deleting users from network & voice mail. Telephony support includes setting up new extensions, moving extensions and troubleshooting phone issues. When appropriate, contact vendors for support. Activate and distribute cell phones and other individual equipment. Train new users on how to use laptops and tablets, downloading after hour’s reports, encrypting files, etc. Additionally, this position will assist in the day-to-day management of all servers and network & telephone components. Management of this equipment consists of assisting with or performing operating system and software upgrades and making necessary adjustments to improve system performance. Also included is monitoring and logging system performance.

Answers help desk calls, enters calls into help desk tracking software, going out on calls.
Provides support, maintenance and troubleshooting for servers, laptops, workstations, printers, peripheral equipment and software. Loads software and applies software fixes and updates.
Supplies telephony and WAN/LAN system configuration and maintenance.
Provides end user training (one on one, and occasionally in small groups).
Manages communication devices.
Monitors and logs system performance across all platforms.
Provides administrative functions such as adding new users and modifying distribution lists.
Maintains policy and procedure documentation.
Maintains on-call after hours ranging from every other week to one week per month as need arises.
Other duties as assigned.

Minimum Education: High School Diploma
Minimum Experience: One (1) year Help Desk experience

The Organization does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, disability, creed, ancestry, genetic information, marital status, sexual orientation/identity, transgender status, military or veteran status, or any other characteristic protected by federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classifications.

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