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Check with seller Technology Help Desk Specialist Wichita

Published date: April 3, 2022
  • Location: Wichita, Kansas, United States

Position Status
Full-Time

Regular Work Hours
40 Hour work week. Office hours are 8:00 AM – 6:00 PM, Monday – Friday. On-call is required on a rotational basis.

Location
Wichita, KS - WSU Main Campus

Description

University Overview
Wichita State University has a long tradition of innovation and entrepreneurship that spurs the economy and serves the needs of the local community. This is the place where anything is possible. Where collaboration and innovative ideas shape the future, and entrepreneurship is in our bones. If you have the creativity, passion and insight to help us build a brighter future for our city, state and world—this is the place where you belong.

Position Specific Responsibilities
As the Technology Help Desk Specialist supporting Information Technology Services, you will be joining a team that takes pride in providing resolution for technology issues for internal and external customers. Working in this role will provide you with job duties that can be both repetitive and diverse – no two days will be exactly the same! Ideal candidates must be patient, have active listening skills, be able to problem solve, have excellent phone etiquette, and present a polished and professional image in the workplace.

Summary of Responsibilities
Provide technical support to customers of University services including system access, wireless networks, email, University websites, ticketing requests and other services.

Essential Functions
Assists users with authentication to University networks, applications, and websites
Responds to and diagnoses problems through discussions with users, including problem recognition, research, isolation and resolution.
Solves less complex equipment and application issues.
Refers problems that require higher level of expertise and/or in-person service to desktop support staff.
Alerts appropriate staff to issues that have potential to disrupt network functions.

Commitment
Wichita State University is committed to inclusive excellence. WSU is the only urban-serving public university in Kansas and has the most diverse student body of all the Kansas state universities. Wichita State University recruits, employs, trains, compensates, and promotes regardless of age, ancestry, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, political affiliation, pregnancy, race, religion, sex, sexual orientation, or status as a veteran. Wichita State University has a clear goal in this regard: to be the place where our talented faculty and staff reflect and promote the evolving diversity of our society. We pride ourselves on being the most innovative university in Kansas, delivering the best educational experience to our students with the distinction for opening pathways to real-life learning, applied research and career opportunities that make people want to stay in Kansas. Our campus provides an experience that promotes all forms of diversity, equity and inclusion, a place to learn, work, live and play.

Requirements

Minimum Education
High school diploma or equivalent by hire date

Preferred Education

Minimum Experience
Three (3) years of experience in professional technical support environment. Every 30 hours of college coursework can be substituted for one (1) year of experience.

Preferred Experience

Knowledge, Skills and Abilities

  • Must possess a strong customer-centered philosophy.
  • Must be able to offer assistance that is adapted to the computerabilities of clients.
  • Working knowledge of Windows Operating Systems, Mac O/S and Android.
  • Professional personal presentation.
  • Excellent listening, verbal, and written communication skills.
  • Ability to work with a minimal supervision.

Licenses, Certificates and Registrations
None

Sponsorship

User Export Compliance
This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a “U.S. Citizen”.

Additional Information

Special Instructions

Department Information

Department
102538-ITS Client Services

Salary Information

Pay Information
Rate of pay begins at $17.73/hour and is commensurate with experience

Overtime Eligibility
Yes

Eligible for Shift Differential?
No

Benefits Eligible?
Yes

Benefit Information
Wichita State University and the State of Kansas offer a variety of benefit programs which are designed to enhance employment. Many of these benefits are available immediately and some with a wait period.

  • Comprehensive health, dental, vision and supplemental coverage offerings
  • Retirement plan with generous employer contributions
  • Basic employer-paid life insurance and optional life insurance
  • Employee and Dependent Tuition Assistance Program
  • Generous time off accruals
  • Full time 12-month employees typically accrue 22 vacation days and 12 days of sick leave per year in addition to 8 annual paid holidays designated by the State of Kansas.
  • Additional holidays and/or a discretionary day can be granted by the governor each year.
  • Part-time employee accruals are on a pro-rated basis.
  • Paid Parental Leave
  • State Shared Leave Program
  • Employee Assistance Program
  • Discounts on campus and throughout Wichita through ShockerStart

You can find more information on benefits in the New/Prospective Employee Benefits Guide.

Requisition Details
Requisition Details

Posting Date
03/08/2022

Closing Date

Proposed Start Date
04/03/2022

Physical Demands
Physical Requirements

Physical Requirements
Ability to remain in a stationary position. – Frequent 60-90%
Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. – Frequent 60-90%
Ability to communicate with others and accurately exchange information. – Frequent 60-90%

Physical Weight Category
Sedentary: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves remaining stationary most of the time.

Additional Physical Demands

Physical Demands

Atypical Physical Job Requirements

Supplemental Questions
Required fields are indicated with an asterisk (*).

  • * Will you now or in the future require sponsorship for employment visa status?
  • Yes
  • No
  • * Can you meet all educational, experiential and knowledge, skills and ability requirements for this position?
  • Yes
  • No
  • * I am a U.S. Citizen or Permanent resident (required for ITAR compliance).
  • True
  • False

Documents Needed to Apply
Required Documents

  • Resume
  • Cover Letter/Letter of Application

Optional Documents

Job Type: Full-time

Contact seller Share

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