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Check with seller Ticketing Analyst Milwaukee

Published date: April 3, 2022
  • Location: Milwaukee, Wisconsin, United States

Overview:
Job Title: Ticketing Analyst

Class: Full-Time

Reports to: Director of Ticketing Analytics

As part of our commitment to health and safety, we are requiring that all full-time/part-time team members and new hires be fully vaccinated against COVID-19, subject to certain limited exceptions.

The Milwaukee Bucks are looking for talented people who embrace diversity, equity & inclusion in a workplace where everyone feels valued and inspired.

It all begins with outstanding talent, It all begins with YOU! #FearTheDeer

What We Offer:
Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
8 weeks of paid time off for parents to welcome newborns, adopted and foster children
Unlimited PTO
Professional Development through our internal learning & development program - Antler Academy
Employee Resource Groups
Milwaukee Bucks and NBA League Discounts
Qualified Parking and Phone Allowance

Summary:
The Ticketing Analyst will be building, maintaining, and improving sales reports primarily dealing with the Ticket Sales, Service and Operations team. This team member will gain exposure to multiple aspects of ticket sales operations by assisting with quantitative and qualitative projects related to reporting/tracking, implementing, and maintaining processes, and developing strategies for the sales team. Ticket sales will be for the Bucks, the Herd, Marquette, and Arena Concerts/Shows.

Responsibilities:
Build, maintain and improve sales reports for ticket sales and service, including:
Sales department and sales rep performance metric evaluation, pacing and benchmarking
Activity efficiency analysis
Commissions/ bonus tracking and reporting
Team KPI metrics
Build, maintain and improve management of CRM administration and analysis:
Assist vendor implementations that tie directly to CRM
Create and maintain workflows that optimize sales processes
Work with relevant teams to develop and implement strategy for lead generation
Partner with Sales Management team on incentive and contest tracking, compensation plan structure, etc.
Complete data exploration and identify trends that enable the organization to improve revenue streams and optimize processes
Develop reports regarding optimization of business performance and provide strategic recommendations in presentations to management and senior executive leaders
Enhance organizational data literacy
Additional duties as assigned

Qualifications:
Bachelor’s degree in a business or quantitative field preferred (e.g. Mathematics, Economics, Engineering, etc.)
2 years of professional experience in sales analytics
Sports or entertainment industry experience a plus!
Excellent digital literacy skills, including SQL experience, Microsoft Office Suite, CRM (MS Dynamics), Archtics and Power BI
Highly organized, thorough, and self-directed business style, with good ability to prioritize
High-level of dedication to a quality work product
Ability to maintain relationships with key constituents as appropriate
Ability to work effectively in a fast paced, team environment
Ability to work nights, weekends, and holidays, as needed given the nature of the sports and entertainment business

All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.

The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation.

We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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