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Check with seller Transactions Specialist I Columbus

Published date: April 3, 2022
  • Location: Columbus, Ohio, United States

Global Document Services (GDS) is the corporation's primary print production and distribution unit for JPMorgan Chase. Global Document Services (GDS) prints, inserts and mails over 1.1 billion mail pieces annually. GDS supports internal lines of business such as Retail, Card Services, Retirement Plan Services, Private Bank and Treasury Services. GDS produces a wide variety of products including postcards, letters, statements, checks, invoices, and marketing material originated from its internal composition team as well as documents created by Output Systems.

The group's primary functions include, but are not limited to, the following:

Coordinating, reviewing, and extracting data files from various lines of businesses within JPMorgan for mail distribution

Offering clients the following services:
First Class Mail presentment
Standard Class Mail presentment
Ecertified Mail presentment
USPS Express and USPS International Express Mail presentment
Fed Ex Letter/Packages/Freight presentment
UPS Letter/Packages/Freight presentment
Track One and Inner Office mail presentment
Providing and validating reconciliation of all files received daily and meeting client service level agreements
New business management to onboard new products
Change management to support technology and process improvements and document changes

GDS continues to lead our firm with state of the art technology, new products and services, and opportunities for ongoing development. This equates to a culture which fosters mobility for our team members. The focus given to one's success throughout their GDS career is enhanced by cross-training. Once you have mastered your departmental processes, we will focus on expanding your understanding of our business by rotating you throughout other departments within GDS. This will enhance your skill set and provide you with new avenues for learning our business and our organization.

Job Description

Processing Associates will be placed into one of our processing departments, however all departments require the following commitments:

Ability to lift 40-70lbs and deliver 200lb supplies utilizing industrial pull/push carts
Must be able to work overtime as needed, along with Holidays and Weekends
Must be able to stand/walk for an 8 to 10 hours shift
Must be able to meet and maintain Quality and Productivity standards
Must be able to adapt to a change in the work environment, included, but not limited to: daily directives from leadership, changes to standard operation procedures, and new technology
Must be team-oriented, with solid interpersonal skills
Able to maintain daily positive internal and external interactions, building upon team-driven success
Able to prioritize assigned work daily based on client Service Level Agreements
Willing to participate and maintain departmental work area maintenance

GDS Processing Department Descriptions

Manual Document Processing Operations

Manually process documents end-to-end that are not supported by the automation process, including hand folding, stuffing, sealing, and metering of mail
Assist with the interpretation and capture of UPS, FedEx and USPS shipping requirements
Escalate and report all matters delaying the timely processing of printed data files
Establish and maintain strong client relationships with Print, Insertion, and Dispatch.

Print Operations

Daily coordination of document printing utilizing various state of the art printers (i.e., Canon, Xerox, Ricoh, IBM), in a Roll to Roll and Roll to Fold environment
Monitor print queues to support production prioritization based on customer service level agreements
Monitor Videk camera technology that monitors printer output
Maintain a printer's color consistency and output quality at all times

Insertion Operations

Daily machine operations utilizing Pitney Bowes and Bell and Howell high speed insertion equipment to process statements and letters
Ongoing validation of material quality and output quality
Input vs. Output reconciliation utilizing basic math

Verify/Dispatch Operations

Move pallets of mail from production to shipping area, utilizing pallet jack equipment
Work with all mail couriers and their deadlines
Interoffice mail preparation and daily metering of mail
Data reconciliation and entry of production tickets

Warehouse Operations

Complete order requests for materials to support the production floor
Load and unload materials utilizing automated forklift machinery
Coordinate recyclable material and containers for vendor presentment
Daily scanning entry, reconciliation, and inspection of all incoming materials

Quality Assurance

Validate production's input and output on a daily basis, ensuring compliance with regulations, corporate policies, Lines of Business policies, and GDS Standard Operating Procedures
Partner with project teams, project managers, and remediation teams to assist/advise as to new product processing/testing
Assist in defining root cause analysis reporting
Analyze end-to-end processes and provide process recommendations where controls are needed


High school diploma preferred, or five years of production environment work history
Problem solving and analytical skills required, with ability to think independently
Self-motivated, proactive, proven ability to learn
Ability to effectively multi-task and work under pressure
Excellent time management and organizational skills
Ability to act on own initiative, be accurate, reliable and demonstrate confidence in processes
Strong verbal and written communication skills for interaction with various areas of the firm and levels of management
Candidate must be control-oriented and have a keen eye for detail
Strong team player with the ability to work in a global matrixed organization

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.

Equal Opportunity Employer/Disability/Veterans

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