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Check with seller Virtual Care Coordinator Atlanta

Published date: April 3, 2022
  • Location: Atlanta, Georgia, United States

Why Wellthy is for you!

At Wellthy, we dream of the day when taking care of the sick and the elderly becomes seamlessly human and tech powered. Wellthy is evolving the way we take care of each other. We are building better healthcare experiences for people with complex, chronic, and aging concerns across the US, Canada, UK and other countries.

As our Care Coordinator, you will work directly with Wellthy families and members all over the US, addressing their unique caretaking needs, helping them organize a care plan, and truly be the project manager that takes the administrative and logistical care off the plates of families. Whether finding the right provider, managing medical bills, making appointments, tracking medications, vetting facilities, insurance, medical bills, and more, you'll partner with our back-end support team of Care Advisers while serving as the primary point of contact for families and caregivers.

You will report directly to a Team Lead and Care Manager.

To be successful in this role:
You will help customers (Care Team) using your expertise, skills, and judgement to advise, research, coordinate, and "get done" any healthcare-related tasks
You will work closely with our Care Advisers in a collaboration manner, servicing as the front-end experience for Care families
Collaborate with your direct-report, Team Lead, on outside the box strategies and care capacity at any given point.
Have a strong understanding and be sensitive to the care needs of a working family.
Learn and contribute to understand other service-related areas for continued growth and development and , supporting during peak periods
Help with other non-client-specific work including, but not limited to: supporting other service team members, feedback and suggestions related to Wellthy's product, service, marketing, and guides

Training and Onboarding

You will go through a robust training program that includes hands-on work that will set you up for success within the following areas:

Technical knowledge
Use of the Wellthy platform
Customer service
The Wellthy way of communicating

Qualifications required for this role include:
Bachelor's degree, healthcare-related and/or advanced degrees are a plus
6+ years of healthcare experience, particularly holistic case management (or equivalent) and coordination experience (ex: Social Work, Geriatric Case Management)
Knowledge of and ability to navigate the healthcare sector
Experience developing and facilitate care plans

Qualifications that are preferred but not mandatory:
Providing ongoing, hands-on support for complex healthcare situations
Experience creating high-touch customer journey experience
More than one language is a plus
Proficiency with macOS systems, GSuite, Slack, and 1Password

Salary

The starting wage is $22 per hour of work (including training)

Benefits and Paid Time Off

You shall be eligible to participate in the benefits as full-time team member of the Company

Great choice of medical, dental, and vision insurance plan options including flexible spending accounts (FSA) + health spending accounts (HSA)
Generous & flexible Paid Time Off
Generous maternity + paternity leave
Access to Wellthy's services for free to help with your own family's care
401(k) plan
Equity Grant
Wellthy Swag
Mac laptop computer for business purposes

Location:
This is a fully remote position. Our Wellthians are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Idaho, Maine, Mississippi, Nevada, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont and West Virginia.

Role Requirements:
To work from home, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.

What's Next?

We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume. We understand that there is no "perfect" candidate and never expect every candidate to meet 100% of the qualifications listed above. We look for our Wellthians to enhance and advance our company from their past experiences. Our diverse backgrounds and perspectives are what make Wellthy a top company to work for. We hope that it not only encourages you but excites you to get started with our process.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protect by law.

For those who require reasonable accommodations, please let us know on your application or email us at jobs@wellthy.com.

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