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Check with seller After Office Hour Executive

Published date: November 30, -0001
  • Location: Taipei City, taiwan

Job Description:

As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. You can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.

You won’t just help our customers see the world; you’ll help them truly experience it.

As a Platinum Travel & Lifestyle Consultant at American Express, you will be ready to take whatever travel request comes your way. Here’s just some of what you could be doing each day:

Responsibilities:

  • Create unique experience by expertly booking international and domestic travel, particularly within the high-end luxury segment, including Flight Tickets, Hotels, Car Rental, Tours, Trains, and even Cruises and Private Jets.
  • Provide professional advices and arrange business or leisure trips from end-to-end. Upsell ready-made group tours and/or travel packages organized by the company.
  • Fulfill Lifestyle requests and offer recommendations on Dining, Limousine Transfers, Tickets to Recreation and Sport Events, SPA & Fitness, Flowers, Merchandise and Gift Purchase.
  • Proactively offer Card Members with useful information and analyze pros and cons for various alternatives, in order to assist them in decision making processes when required.
  • Using your in-depth knowledge to help Card Members access their exclusive benefits, including how to make the most of their Membership Reward points
  • You will always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First mindset and winning their loyalty
  • Optimizing service delivery and meeting compliance requirements by utilizing telephony and CRM systems. Create and maintain customer profiles.
Qualifications:
  • College graduated or above.
  • Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services. Good knowledge of travel, lifestyle and world geography.
  • Confident computer skills are vital as you’ll be using several different tools and systems daily
  • A flair for building long-lasting customer relationships. You will also have the level of maturity and independency to communicate effectively and cope with demanding requests.
  • Excellent time management and organizational skills. Ability to identify and fulfill customers’ needs in a time-critical manner.
  • Resilience and composure to remain positive under pressure and in changing circumstances. The ability to cope with changing work demands is crucial.
  • The flexibility to work shifts, including late night shifts and weekends. Hours of operations are from 17:30 – 8:00 Mon to Sun.
  • Knowledge of air fares and Sabre is advantageous.
  • Excellent written and verbal communication skills. Complete fluency in Mandarin & English is a must, having Japanese is an advantage.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

American Express

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