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Check with seller Technical Service Supervisor North

Published date: November 30, -0001
  • Location: Taipei City, taiwan

Job Summary :

1. Responsible for Technical Service in assigned area.

2. Supervise and manage the Service daily tasks, activities and process operations.

3. Achieve KPIs and Quality Management of Customer Support.

Main Tasks & Responsibilities :

1. Deliver high quality service to ensure customer satisfaction and KPI requirements.

2. Plan service calls and lead team members to carry out instrument installation, corrective maintenance, preventative maintenance, modifications, upgrades, inspections, safety tests, check-ups, and various field service related activities.

3. Execute strategies covering effective management of Operation Process, Service KPIs and Projects.

4. Timely handle the escalated service calls and customer complaints to deliver resolutions and execution of required corrective actions to fulfill customer needs.

5 Maintain compliance with company and regulatory requirements relating to complaint handling by working closely with operational teams to ensure effective communication is upheld with our customer through to resolution of their matters.

6 Oversee field service engineers to ensure that preparation and submission of field service reports, expense report, on-duty reports, and various service related reports are met requirement of service resources, cost effectiveness and workload balance.

7. Manage the parts usage and safety inventories at a cost efficient level 8.Conduct service trainings on responsible product line and business needs.

9. Other tasks or projects assigned by line manager.

10. Conduct business in full compliance to Behavior in Business and Behavior in Competition.

Education and Qualification :

1. Bachelor’s degree required: Advance degree in Electronic Engineering, Mechanical Engineering, Biomedical Engineering or Automation. Biomedical engineering or applicable experience preferred

2. At least 5 years relevant experience

3. Has experience with working in a technical delivery environment.

Specific Knowledge & Skills :

1. Proficient in English and Chinese Language.

2. Effective interpersonal skills and team leadership ,well-organized and quality service orientation

3. Highly effective interpersonal skills and emotional intelligence with the talent to foster strong relationship with colleagues and customers.

4. Ability to work in a highly matrixed environment and to influence without authority.

5. High integrity and ethics and strong fit with Roche values.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.

Job Level: Manager with direct reports

Roche

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