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Check with seller Travel & Lifestyle Consultant

Published date: November 30, -0001
  • Location: Taipei City, taiwan

Job Description:

This is a Band 25 role. We are looking for professional Travel & Lifestyle Consultants with a great service mind-set to join our energetic and engaging team that is focused on employee development and achieving superior performance. You will be rewarded for delivering exceptional service to our premium cardmembers and for generating revenue for the business.

As a Travel & Lifestyle Consultant at American Express, you will be expected to:

Service international and domestic travel bookings, particularly within the high-end luxury travel segment; including Flight Tickets, Hotels, Car Rental, Tours, Trains, and even Cruises and Private Jets.

Provide professional consultations on how best to arrange a business or leisure trip, end-to-end. Supply them with options & alternatives, analyze the pros & cons to assist them in decision making, when required.

Fulfill Lifestyle requests, i.e., Dining, Limousine Transfers, Tickets to Recreation and Sport Events, SPA & Fitness, Flowers, Merchandise and Gift Purchase; offer recommendations when needed.

Sell ready-made group tours and/or travel packages organized by the company.

Meet and exceed customer expectations.

Create and maintain customer engagement and customer profile.

Understand and use the telephony and CRM systems to optimize service delivery to customers. Meet agreed service levels and compliance requirements.

If you take great pride in your work and enjoy going above and beyond to service your clients, then this opportunity could be for you.

Qualification:

Excellent written and verbal communication skills, specifically the maturity and experience to communicate effectively with highly demanding customers.

Excellent knowledge of Word, Excel, and the Internet.

Excellent time management and organizational skills. Ability to identify and fulfill Card Member needs in a time-critical manner; prioritize workload and cope with changing work demands.

Ability to think laterally and multi-task.

Excellent attention to detail.

Proven problem-solving skills.

Ability to work as part of a team as well as independently.

Knowledge of air fares and Sabre advantageous.

Superior knowledge of restaurants, theatre, premium retail products and services, fashion and sports advantageous.

Language: English required, Japanese advantageous.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Why American Express?

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional cus tomer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

American Express

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