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Check with seller Service Sales Manager - Electricity

Published date: November 30, -0001
  • Location: Taipei City, taiwan

Our client is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, they push the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, their success is driven by about 110,000 talented employees in over 100 countries.

Typical Reporting Line: Head of EL

Mission Statement:
Ensure successful implementation of the service sales strategy for the assigned area, to profitably achieve qualitative and quantitative targets for life cycle management, service products, and solutions. Analyze service market potential, with full focus on installed base (IB) penetration and ensure customer relationship management. Lead and develop the Service Sales team to exceed the sales targets through high performance in order to ensure high levels of customer satisfaction.

Main Accountabilities:
1. Service sales strategy
Creates, plans and implements service sales strategy by increasing the installed base (IB) penetration, effectively utilizing ServIS (the approved Service database). Promotes value add service product offerings supporting Life Cycle Management (LCM).
2. Volume and profit
Achieves service sales volume by ensuring the team sells the entire service portfolio. Participates in negotiations of major contracts to secure service sales volume.
3. Service sales targets
Ensures achievement of service sales targets, providing cost effective solutions to the customers, and initiating improvement plans as needed.
4. New opportunities
In collaboration with the Service sales team generates and identifies service sales leads by analyzing the IB potential and targeting those new IB opportunities from emerging trends with the Service solutions available. Determines account and acquisition plans to support growth.
5. Customer approach
Establishes long-term customer relationships with key customers and decision-makers by understanding the requirements, regulations and exhibiting high expertise in technical solutions and products. Ensures customer satisfaction issues are registered and responded to by the team.
6. Sales process
Supports the team by participating in sales activities when needed. Responsible for feedback on sales development, distribution of resources for service sales activities and the current status of the market. Collaborates with Business Units and account teams to position different service offerings. Evaluate and shares relevant information on installed base data, sales leads, customer and competitor’s solutions and marketing trends with the team.
7. Health, safety and integrity
Monitors client financial status and reports any changes regarding risk to relevant internal partner teams. Identifies and manages potential risks relating to contract agreements across customers/channels. Drives health and safety practices in own unit.
8. People leadership and development
Drives sales efficiency by ensuring adequate selling skills for service sales team members and that the area of responsibility is properly organized, and staffed. Coaches the team in formulating sales plans, in negotiating, and in developing customer segment expertise. Actively demonstrates one ABB approach and guides direct and indirect subordinates.

Criteria: • Bachelor Degree or above, major in chemical or electrical engineering or IT background is a plus

  • Automation or electrical sales experience in industries is a plus.
  • Good knowledge of ABB products/systems
  • Able to integrate different products into one solution to customers.
  • Significant sales drive, focus energy to achieve and close profitable deals. Ability to push himself/herself to develop in line with the changes in the organization
  • Excellent skills in Customer relations: Show mature selling behavior and actively drives discussions and negotiations to the benefit of the business with customers
  • Fluent English
To apply it, please send your CV to


Christine Chen
+886 2 2757 7268 Ext 210
Rm. 1209, 12F., No.333, Sec. 1, Keelung Rd., Xinyi Dist., Taipei City 110, Taiwan
110 Taiwan
Greater China

Morgan Philips

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